FAQ's

Frequently asked Questions @ Resurrect NZ

How do I make payments?

At the moment we take payments through Paystation, Afterpay, Laybuy, Humm, Zip and  Bank Transfer.

If you want to pay via a Credit/Debit Card, click on Paystation and select Complete order on bottom of page. You'll be redirected to 3DS Secure payments where you can make the purchase with your visa or mastercard.

When can I expect to receive my order?

We Pack ALL orders on the same day, ready for the next courier. If within New Zealand, the next courier is the following afternoon. If the Order is placed before 3pm, we try our best to get it on the courier that's due on same day.

If the Order is Placed on a Friday after 3pm to Sunday, the next available courier is Monday.


NZ Rural Deliveries are all over the place unfortunately, Can take up to a week, worst case scenario. But since the order is on an overnight label, its gets first priority to the next available courier. 

AUS Shipping can take 2ish weeks 

Rest of World: DM us on Instagram - Resurrect.nz for a more accurate quote for your country and region. 

Where abouts do you source your vintage from?

We source our vintage clothing from all around the globe. We have the best luck ordering from other sustainable business' in the UK and USA.

How do you take your measurements?

We lay our product down flat onto a table and take measurements in CM's.  "Top to bottom" is top of the collar, just above the tag to the bottom hem. "Pit to Pit" is a measurement taken from under the sleeves where the stitching meets pits. Measurement taken from one side to the other. 

Check out our Measurement guide Page for image examples.

https://resurrectnz.com/pages/measurement-guide

What happens if I order the wrong size?


For Sneakers we no longer accept size exchanges, although returns can be accepted, check out our Refund & Return Policy here:

We have a new Refund & Return Policy stated here:

https://resurrectnz.com/pages/refund-return-policy

How do I get sneakers sourced for me?

Easy! We can find any sneaker for any budget, Just flick us a DM on Instagram: Resurrect.nz
Or an Email to: Support@resurrectnz.com

What's your return policy?

We have a new Refund & Return Policy stated here:

https://resurrectnz.com/pages/refund-return-policy

Returns are now accepted!

Do you ship outside of New Zealand?

Yes we ship Worldwide, these are our rates:

NZ Wide 
Free on all Vintage and Sneakers (Excludes Budget Vintage on Products under $29)

$4.50 On total order if under $29

Free Laces Courier if purchase 4 pairs or more.

$4 For Laces and Jewellery. 

AUSTRALIA
- $20 - 0-1.5kg
- $30 - 1.5kg-2.99kg
- $50 - 3kg up
Tracked Courier 6-14days.

Rest of World - Calculated at checkout.

If there is any other questions, our email and Insta DM's are always open!