FAQ's

Frequently asked Questions @ Resurrect NZ

How do I make payments?

At the moment we take payments through Paypal, Afterpay, Laybuy and POLi Bank Transfer.

If you want to pay via a Credit/Debit Card, click on Paypal and select Complete order on bottom of page! You do not need a Paypal Account to use this option, simply click guest checkout and complete the short process!

When can I expect to receive my order?

We Pack ALL orders on the same day, ready for the next courier. If within New Zealand, the next courier is the following morning. (As long as the product isn't stated that it's in transit to us!)

NZ Rural Deliveries are all over the place unfortunately, Can take up to a week, worst case scenario. But since the order is on an overnight label, its gets first priority to the next available courier. 

AUS Shipping can take 2ish weeks 

Rest of World: DM us on Instagram - Resurrect.nz for a more accurate quote for your country and region. 

Where abouts do you source your vintage from?

We source our vintage clothing from all around the globe. We have the best luck ordering from other sustainable business' in the UK and USA.

How do you take your measurements?

We lay our product down flat onto a table and take measurements in CM's.  "Top to bottom" is top of the collar, just above the tag to the bottom hem. "Pit to Pit" is a measurement taken from under the sleeves where the stitching meets pits. Measurement taken from one side to the other. 

Check out our Measurement guide Page for image examples.

https://resurrectnz.com/pages/measurement-guide

What happens if I order the wrong size?

Unfortunately, we cannot accept returns for any product. Make sure you double-check your size at home before placing your order on the fresh pair of kicks! 


Our DM's are always welcome to answer any questions and queries on sizing! Don't be afraid to reach out! :) 

How do I get sneakers sourced for me?

Easy! We can find any sneaker for any budget, Just flick us a DM on Instagram: Resurrect.nz
Or an Email to: Support@resurrectnz.com

What's your return policy?

We have a No refund policy, but we always want to give the best possible service. However, please feel free to message us on either platform to solve an issue.

It is worth reading our Return Policy before placing an order though
See here:
https://resurrectnz.com/policies/refund-policy

Do you ship outside of New Zealand?

Yes we ship Worldwide, these are our rates:

NZ Wide 
Free - Orders over $100
$12 2-3 Day Courier


AUSTRALIA
- $20 Clothing
- $30 Sneakers 
6-12 Working days Courier

Rest of World - Calculated at checkout.

If there is any other questions, our email and Insta DM's are always open!